UX & Product
Both Boxes Said Nom
A checkout form with two fields, both labeled Nom, decided which name was mine.
UX & Product
5 articles
UX & Product
The Limit That Says Per Member
One user blew past what the cap implied. The label and the behavior did not match.
UX & Product
You Can Go
I was ready to build. The solution was a person.
UX & Product
Uber forced me to take the train back to Châtelet
Two apps. Same company. Completely different rules about what your address means.
UX & Product
Building for Humans
The gap between software that works and software that feels right is not a technical gap.