Both Boxes Said Nom
A checkout form with two fields, both labeled Nom, decided which name was mine.
Two text fields on the checkout page. Both labeled Nom.
No Prénom (first name) anywhere. No hint which box wanted my first name and which wanted my last. (Nom is last name.)
I filled them left to right, the way I read. Wrong guess.
The ticket printed backward. My surname where my first name belongs, my first name where my surname belongs. Doropoulou Vasiliki became Vasiliki Doropoulou, and the airline does not care that a website confused two labels. It cares that the name on the ticket does not match the name on the passport.
I was stressed. I called GoVoyages. I told them: your form is broken, two identical fields, no Prénom, nothing to guess from. They asked for my passport scan. I sent it. They said they never received it. I sent it again.
Two days before departure: they could not fix it.
EU flights don't have passport control. They check just check your ID before boarding to make sure you are you. I boarded as Doropoulou Vasiliki. The ticket said Vasiliki Doropoulou. Close enough.
A few days later, they fixed the form.
Which makes me wonder. That form sat broken long enough to trip me mid-booking. Was I really the first to notice?
A form that cannot spell Nom and Prénom will decide who you are.
A third-party agency sits between you and the airline. When their form breaks, only they can fix it, and they might not.
One wrong label became unnecessary stress I could not resolve myself.
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